Imagine Jo: Everyone in Jo's life recognizes her as an outstanding problem solver. She's the type of person who seems capable ...

Asking “Why?” may be a favorite technique of your 3-year-old child in driving you crazy, but it could teach you a valuable Six Sigma quality lesson. The 5 Whys is a technique used in the Analyze phase ...

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For years, businesses have felt the pressure to ‘digitally transform’, and those pressures have only increased during this unprecedented time when so many companies are left with no choice but to move ...