RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...
Universal Credit agents were encouraged to use a "deflection script" in order to get claimants "off the phone as quickly as possible," a former case manager has claimed. Bayard Tarpley, a former ...
Salesforce is expanding its Agentforce 360 platform with new features aimed at addressing the much-discussed context gap of today's AI agents. In addition to tools like Agent Script, an enhanced Agent ...
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