Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

Phone interviews are often the first step in the hiring process, serving as a gateway to more in-depth discussions. They allow employers to screen candidates efficiently while giving applicants a ...

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Ever more companies are using phone interviews for both remote and on-site roles. But for candidates, they can be daunting. You might feel uneasy about the lack of face-to-face interaction—no body ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Have you ever been left speechless at a job interview because ...