Why Are Open-Ended Questions So Important? What kinds of questions are you asking your clients? How do you know which questions to ask and when to ask them? Some of the most successful salespeople are ...

In this blog, we’ll talk you through the advantages of collecting open-ended feedback and explain how it can help develop a deeper understanding of your customers. It’s time for CX pro’s rethink how ...

Forbes contributors publish independent expert analyses and insights. Julie is professor focused on workplace culture and talent retention We've all been there: in a leadership training session, a ...

One of the key findings of recent Effective Provision of Pre-school Education (EPPE) research (Technical Paper 10, DfES/Institute of Education, 2003, London) is that, 'Good outcomes for children are ...

After a long school day, many parents ask, “How was school?” and often get the same dry answer: “Fine” or “Good.” If you want better communication with your child and really know what’s happening in ...

An important part of your discussion work will be the ability to ask questions. This will not only help you to move the discussion forward but it will also give you an opportunity to pick up on ...

“Be curious, not judgmental,” quotes the loveable protagonist from the acclaimed show Ted Lasso. This scene is a classic "mic drop" moment that I find inspiring. While the origin of the quote is murky ...

An important part of your discussion work will be the ability to ask questions. This will not only help you to move the discussion forward but it will also give you an opportunity to pick up on ...