The Pixel 9 series launched with AI-powered features like Call Notes, which provides call recording, transcription, and summaries in the US, where the standard Google Phone app call recording isn't ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Recent findings suggest that Samsung’s upcoming One UI 8.5 update will introduce automatic call screening, replacing the manual Bixby system. The AI feature will auto-answer and transcribe calls, ...

Karandeep Singh Oberoi is a Durham College Journalism and Mass Media graduate who joined the Android Police team in April 2024, after serving as a full-time News Writer at Canadian publication ...