As anyone who frequents any website online will already know, chatbots are already being used by a host of brands to assist a customer with any queries they might have. And chatbots have a lot going ...

Opinions expressed by Entrepreneur contributors are their own. One of the biggest trends in website development is increasing levels of interactivity. Users don’t just want to read content anymore; ...

When you’re running a business, keeping costs as low as possible is important. It helps you maintain a healthy profit margin and keep prices reasonable for your customers so they remain loyal. To that ...

Chatbots are taking increasingly prominent roles in the world of customer experience (CX), supporting contact center agents in their abilities to respond to rising customer demands. As we move ...

Mobile World Live spoke to Kreso Zmak, director products at omnichannel communication platform Infobip (pictured), about the role of chatbots in the customer service industry and the possibility for ...

The report, written by Dr Susan Shelmerdine at Great Ormond Street Hospital for Children and consultant psychiatrist Matthew ...

One of the biggest trends in website development is increasing levels of interactivity. Users don't just want to read content anymore; they want to be engaged through quizzes that generate ...