We could hear more about Booking Holdings' rationale for eliminating a chunk of Booking.com's customer service workforce when the parent company reports its fourth quarter earnings February 23. It ...

Booking.com has replaced its customer service staff with artificial intelligence (AI), meaning scam victims are now forced to report fraud experiences to a chatbot. Last year, the hotel booking site ...

A Booking.com customer has issued a warning to tourists and holidaymakers - after experiencing poor customer service at the hands of the company. The customer hit out on The Guardian's consumer ...

Booking.com's service and support chatbot, the Booking Assistant, is now widely available on its mobile app, Facebook Messenger and the Booking.com website. The Booking Assistant uses facets of ...

Hotel and holiday house booking service Booking.com is cutting thousands of jobs in its customer service departments and transferring the work to another company, but its offices in Amsterdam and ...

Booking.com is the largest accommodations platform in the world, renting more than a million guestroom nights every 24 hours. The offerings on Booking.com include hotels, inns, apartments, houses, and ...

Forbes contributors publish independent expert analyses and insights. Davey Winder is a veteran cybersecurity writer, hacker and analyst. An infostealer malware campaign has been identified by ...

Trevor Baker has almost 20 years experience as a travel writer, having lived in Spain before becoming an award winning investigative journalist. We found hundreds of reviewers complaining of being ...

What is Rentalcars.com/Booking.com? Global brand Rentalcars.com is a trading name of Booking.com. Whether you visit Rentalcars.com or Booking.com, you'll get exactly ...

After Booking Holdings laid off about 25 percent of its workforce across 60 countries in 2020 and 2021 because of the pandemic, its Booking.com unit is lopping off another 2,700 call center jobs in ...