Contact centers were never a walk in the park for employees, but they became much harsher work environments during the pandemic. According to one survey, only 10% of contact center agents reach ...

An employee call-off hotline is an essential asset for any business as it helps prevent the frustrations and hassles associated with staff absenteeism. After all, your employees will occasionally be ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Balto, a call center automation startup based in St. Louis, Missouri, ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

NEW YORK, July 31, 2024 /PRNewswire/ -- RapidSOS, the intelligent safety company, today announced Alarm Call Automation, a new solution to address the growing volume of sensor-initiated alarm calls ...

The MarketWatch News Department was not involved in the creation of this content. An Industry Week survey of 214 U.S. manufacturers reveals a substantial gap between automation's perceived importance ...