The boss of HM Revenue and Customs (HMRC) has admitted service levels were not up to standard earlier this year, but insisted new measures would improve its call-handling figures. Last week it was ...

The chief executive of HMRC has told MPs it has made progress in improving its customer service, a week after it was described as a "genuine threat to taxation". Giving evidence to the Treasury Select ...

A NEW call centre was opened yesterday by Suffolk police to cater for a huge growth in calls received from the public.Last year, the force received about 730,000 phone calls and handled more than 260 ...

Councils face unprecedented pressure to reduce costs, without adversely affecting frontline service delivery. Many of the ‘easy’ options have been taken, leaving difficult decisions as to where to ...

A woman who died after waiting almost two hours for an ambulance was let down by "systemic" failings with a computer call-handling system, a coroner said. Daisy Filby, 90, was one of three people who ...

Police call-handling performance has continued to improve over the past year, a new report by Her Majesty's Inspectorate of Constabulary in Scotland (HMICS) has found. HMICS said the force has ...

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