General insurance products are widely held by UK consumers to protect against things going wrong in their lives. It is vitally important that consumers are treated properly by their insurance provider ...

The Financial Conduct Authority has warned insurers about their claims handling process after seeing an increase in customer complaints. The regulator said its review of insurers’ claim processes ...

Recent world events such as the Covid-19 pandemic, Brexit and the FCA’s price walking ban have given insurance brokers food for thought about how to manage challenges and crises in a way that improves ...

The Association of British Insurers and the Law Commission have produced a new claim-handling process for insurers to reduce the time it takes to pay out on life insurance claims. They have developed ...

Some business interruption insurance claims have been handled well but others have been subject to unacceptable delays and poor practice, according to a Financial Conduct Authority (FCA) review.

Even the smallest of inefficiencies within an insurance company’s claims process can jeopardise the customer relationship, which is why it’s imperative that insurers dedicate themselves to improving ...

Disaster strikes, and a consumer needs to report a claim. He or she contacts a broker and/or insurance agent using a company’s online Web-based portal. During this process, the consumer is given a ...

The alternative risk financing market is a truly unique challenge for the insurance industry. These transactions blur the lines between traditional insurance and the world of finance. The insurance ...

Payment claim handling is a crucial process within the financial sector, ensuring that all monetary transactions are accurate, legitimate, and properly accounted for. Despite its significance, this ...