Research provides insights into company-client interaction DICIA, a joint project of the University of Helsinki, Aalto University and the Haaga-Helia University of Applied Sciences, studies the impact ...

Marketers and their agencies spend an age and piles of cash developing activity to position a brand to produce maximum equity and affinity. This is often damaged at best and at worst wiped out by a ...

Opinions expressed by Entrepreneur contributors are their own. You started a company. You built a product. You shipped it to customers. Now the fun really begins! You’ll need to deal with complaints.

In a 2017 survey, 81% of respondents reported that actively working to improve customer experiences was a major differentiator for their business. Of that 81%, 84% said they saw an increase in revenue ...

The retail industry has undergone major disruptions in recent years, with the pandemic accelerating the shift to ecommerce and forcing retailers to experiment with new digital services. This digital ...

Digital workflows have shown to be extremely useful in streamlining and automating repetitive corporate operations, reducing mistakes, and bolstering overall productivity. Reports from Yahoo show that ...

Matthew Lopes is Founder and CEO of The DVI Group, a strategic communications agency that reimagines business video for brands. Whether it’s because of technology advancements, changing customer ...

Financial advice has responded rapidly to the pandemic-driven digital transformation of operations, client interaction and shifting customer expectations. As customer preferences change, individual ...

The growing popularity of smart phones is changing the way consumers prefer to communicate with the financial services sector, according to a new study from Telus and IDC Canada. The study, called The ...