Success stories follow a simple rule: They’re only as good as the response you get from your customer. So how do you get those ideal answers, the ones that are honest and illuminating and positive?

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...