This content is produced by a member of The Drum Network, a paid-for membership club for CEOs and their agencies who want to share their expertise and grow their business. Like many agencies, Iris has ...

We often hear the roles of Customer Success Manager (CSM) and Account Manager (AM) used interchangeably. But is there actually a difference between the roles? Are their objectives and processes the ...

In the customer service field, there are many rewarding jobs. However, some of them pay better than others. While money should not be your main motivation when deciding what career to go into, it is ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

There are powerful opportunities for service workers and AI to develop a two-way relationship in an era reshaping customer ...

Award-winning integrated marketing agency Carswell Gould has expanded its specialist team with the appointment of Client Services Director Gen Stylianou and Marketing Account Manager Asia Watson.

With Customer Manager, Intuit hopes to do to for customer relationship management (CRM) what QuickBooks did for accounting: make enterprise-level tools accessible to small and midsize businesses.

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...

Are you looking for a job that pays well in consumer services? Check out this comprehensive breakdown to learn all you need to know. Some professionals love the human element of business. If you enjoy ...