Households disappointed with their water provider will gain enhanced rights to demand compensation, and the minimum payout will shoot up to £40. The cumulative outcome of the new measures means that a ...

A big change to compensation rules is being plotted by the financial ombudsman after a spike in complaints. The Financial Ombudsman Service (FOS) is proposing to change the interest rate applied to ...

Thousands of passengers are facing significant disruption today, as a fire at North Hyde electrical substation has left most of Heathrow airport powerless. The fire started at around 11pm on March 20, ...

Thousands of homes and businesses have been left without water in Flintshire due to a burst water main. Dwr Cymru said repairs to the main, in Broughton, are set to continue into this evening. Bottled ...

More compensation, possible refunds and new customer panels have been announced as part of the government's "initial steps" towards ending what it describes as the crisis in the water sector. Steve ...

UK water customers are in line for significantly higher compensation payments from next year, following issues such as supply outages, sewer flooding or low water pressure, according to the Government ...

More than 1,300 flights to and from Heathrow Airport will be disrupted on Friday due to the closure of the airport following a fire at a nearby electrical substation. More than 100 people were ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. Millions of energy customers are powerless to claim compensation for poor service, because of holes in a ...

The Washington Post picks up on the idea, thus far mostly pushed by academics, that executive compensation should reflect accountability not just to shareholders of financial institutions but to other ...