Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

Job interviews can be nerve wracking experiences, so it pays to be in the know about the types of questions that you may be asked. Competency based interview questions are designed to test your ...

Over the past decade or so, a pattern has emerged in the world of interviewing, whereby competency-based interviews have become the norm. Competency-based interviews involve giving examples of past ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Competency-based interview questions ask candidates to share an example from their past experience that illustrates a specific competency required for the job. The best answers are specific and ...

Have you ever been asked during an interview to give examples of a problem you have solved or a challenge you have faced? Competency-based interview questions are becoming increasingly common in ...

As a specialist accountancy practice recruiter, it is my job to consult candidates throughout their career and during the job searching process, which can be for many, a stressful time. There is lots ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

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Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...