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Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

IP telephony began humbly as a novelty application that allowed online users to converse over the Internet. Today, it has finally matured enough in both feature sets and network availability that it ...

In the fast-paced digital age, effective communication has become the cornerstone of business success. CTI software is at the forefront of revolutionizing how companies manage their communications, ...

Computer integrated telephony seems like the perfect technology hybrid, but has it lived up to its expectations? asks David Boothroyd Some combinations of technology sound like ideal bedfellows but ...

Virtually all currently marketed IP telephony systems share a common design platform of server-based call control and distributed media gateways, but there still remain noticeable differences that ...

The telecommunications landscape is set to take the next leap in its evolution – setting the stage for a digital-first era. Traditional telephony, which relies on analogue and digital technologies, is ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

“The PBX is dead” has been heard throughout the industry for longer than most telecommunications managers can remember. The phrase first popped up more than a quarter century ago with the widespread ...

A basic peer-to-peer configuration which links a single person's computer and telephone using a voice adaptor card and telephone application programming interface (TAPI) software. Advanced first-party ...