As scams and consumer rights editor at Which?, Lauren works across a range of issues to help make consumers' lives fairer and safer. Rogue retailers, terrible traders, dodgy deliveries or simply ...

Can I get a refund for a faulty new or used car? If a new or second-hand car you bought develops a fault, you could get it repaired or replaced at no further cost to you by whoever sold it to you - or ...

When you’re making a complaint to a company, knowing your consumer law is important. If you get it wrong, the company may think you’re not serious about your complaint. So, let’s take a look at what’s ...

Buying a car is a major investment, and it’s not just about the money you spend. When you’ve spent hours poring over reviews, websites and brochures to pin down your ideal choice of car and ...

It’s that time of year when we start browsing the online sales or begin buying gifts for Christmas. That means millions more parcels than usual are zipping around the UK every day. And that leads to ...

A couple from Kent who used their life-savings for a deposit on a new house say they fear their entire move was a mistake because of the extensive list of problems in their new build. Alex and Dorina ...

An outline of steps for organizations (controllers) to take when deciding whether and how to harmonize the personal data rights granted to consumers under various state consumer privacy laws. broader ...