Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Technology reporter Stephanie Power likes to think she is comfortable with artificial intelligence, but the new breed of talking AI companions unnerve her, as she reports. My husband is a huge ...

Stunning advances in AI technology over the past couple of years are creating new ways for organisations to conduct more meaningful and natural conversations with their customers. One such technology ...

Tencent Cloud, the cloud business of leading global technology and entertainment company Tencent, has been named a Leader in ...

Job hunting in 2025 has been brutal: endless applications, ghosting, and clunky keyword searches. In 2026, AI-powered ...

Right now, AI is the dumbest it will ever be. I hear that line all the time. Our favorite adjectives of “unprecedented” or “exponential growth” can’t quite capture the pace at which AI is learning, ...

Conversational Marketing is the foundation of the next sales evolution, and it can supercharge your sales operations like marketing that’s suddenly powered by jet fuel. As the origins of customer ...

Cyber resilience platform and data protection solutions for the hybrid cloud provider Commvault claims that conversation has become the “new interface for managing enterprise resilience”. “This is ...

In a world of economic tremors and shifting consumer trends, business leaders know that a data-driven culture and data democratization is their competitive edge. But, according to research from ...