Customer acquisition costs are, well, costs; they are expenses. And in complex sales – especially sales of intangibles, like professional services – they can be exceedingly high, and difficulty ...

The emergence of complex financial products, evolving regulatory environments, and increasing expectations for personalised service have catapulted client engagement skills to the forefront. For ...

Renae and Roy Kunda are the owners of Cape York Motorcycle Adventures. Source: supplied. When I say that our business is 30 years old, it is kind of like an out-of-body experience. I don’t really ...

These days the name user evokes images of drug addicts or sociopaths. In IT circles, too, it has become as reviled as the name Montague was to the Capulet clan. Although Juliet took a different tack, ...

Our Start-up of the Week is Know Your Customer, which provides a platform for companies that require ID verification during the onboarding process. Know Your Customer was founded in 2015 by Claus ...