Before beginning work for a client, it is important for both parties to understand the terms and conditions of the project. You need a customer service agreement so everyone has the same perceptions ...

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Ofcom has opened an investigation into BT’s compliance ...

Managing customer relationships is important for all organizations particularly for service organizations due to the pre-eminence of the customer experience and the relentless pressure to improve ...

BT is being investigated by the telecoms regulator over concerns it broke rules when customers signed new mobile and broadband deals. Ofcom is checking if the telecoms giant failed to give people ...

UK media regulator Ofcom has fined BT £2.8 million (€3.2m) after it failed to provide more than a million customers with clear and simple contract information before signing up to a new deal. Ofcom ...

People who have contracts with O2 are being warned not to 'answer the phone' to potential third-party callers after a customer who had been with the provider for years had their contract axed against ...

Ofcom said it had reason to suspect that BT subsidiary Plusnet may have failed to comply with requirements to give customers clear information. BT is being investigated by Ofcom in relation to its ...