When organizations take stock of which practices do the most to boost or protect the bottom line, customer loyalty programs should be near the top of the list. Industry logic says that it typically ...

Customer loyalty is a customer’s willingness to repeatedly return to a company to conduct some type of business due to the delightful experiences, quality of products or services, and the value they ...

If you run a subscription-based software company, you may want a customer-retention program that delivers renewals on time, with a price upsell, and with happy customers. However, landing all three is ...

Unstructured data is any information that isn’t specifically structured for machines to understand easily. According to Gartner, unstructured data accounts for 80% of the business information but most ...

In the competitive landscape of data-driven business intelligence, the remarkable turnaround of a struggling customer retention program stands as a compelling testament to innovative leadership and ...

The strange thing about working in the home comfort industry is that you are never able to get too comfortable. This is an industry of unavoidable weather-driven peaks and valleys where extremes can ...

Multiple studies and opinion surveys performed across industries agree: It’s more cost-effective to retain existing customers than it is to acquire new ones. Knowing this, many business leaders devote ...

With new brands entering the market every day, customer loyalty has never been more important – here’s where things could be headed. With thousands of e-commerce businesses appearing by the day, ...

- Launched a new program to handle Undercover Shopping and assist companies improve customer satisfaction - Dubai and Beirut, August 15 2009-As part of its continuous efforts to raise the bar of the ...

The first phase is about creating the foundation for a strong program, which starts well before you have your first renewal. The keys to success here are: The second phase is about driving growth, ...