An undercover probe has highlighted the sometimes enraging customer service techniques employed by airlines and their AI helpers. In a new investigation conduction by Which?, researchers contacted ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Exceptional customer service can make or break a brand, and in today's fast-paced world, large language models (LLMs) are dramatically transforming how businesses approach customer support.

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

Online shoppers are forgoing traditional customer service, provided by call centres, in favour of chat and web-based product information searches, according to research. The study carried out by ...

In a company, the customer service department is one of the most valuable assets that it can have. This is because the department plays a very important role in retaining customers and growing ...

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced the Aspect Customer Care ...

Waiting on hold for customer service is mostly a thing of the past. Millennials are increasingly looking to online searches, live chat and social media to troubleshoot technical issues, and both Gen X ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

ABU DHABI, United Arab Emirates - Wednesday, January 1st 2014 [ME NewsWire]: The Ministry of Interior has announced that the Customer Service Excellence Diploma program will begin on January 5 th, ...