These types of performance review phrases are designed to encourage and motivate employees. The examples we have highlight individual strengths and how they make an impact within the team. 1. “You ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at +50. This is similar to six months prior and makes broadband the second worst ...

The Institute of Customer Service has published a report based on customer responses and interviews with public sector leaders. It offers recommendations to embed a customer service ethos within ...

We estimate that consumers experienced time harm in 17.3 million customer service problems with their energy provider in the past year and wasted 13.9 million hours (1,600 years) as a result. We ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...