We set up an online questionnaire to find out exactly what Watchdog viewers think of the customer service they experience every single day. So - did you say it's getting better or worse? And when it's ...

Get free guidance and exclusive deals to grow your business with business.com+ Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip ...

When it comes to customer experience and marketing strategies, being able to create effective customer surveys is a pivotal skill. These surveys serve as valuable touchpoints for businesses to gather ...

PHOENIX--(BUSINESS WIRE)--Nearly two-thirds of customer service agents are satisfied in their jobs and millennials, the largest workforce demographic, are even more so with 70 percent of them saying ...

According to the Institute of Customer Service (UKCSI), satisfaction with customer service is at its lowest in nearly a decade. Sectors like utilities, transport, insurance, and service have all seen ...

A new survey by Mobius Management Systems Inc., a customer service software provider, finds that if forced to wait longer than 10 minutes to reach a customer service representative, online consumers ...

Scottish Power has been rated worst for customer service in a ranking of the UK's biggest brands. The energy supplier had the lowest rating of 100 brands, with just 59% of the 3,500 consumers ...

Why is Mercedes-Benz harassing me to fill in a customer survey questionnaire? I have just received an email from my local Mercedes-Benz dealership, in which the ‘Service Team Manager’ asks me to score ...

According to the Institute of Customer Service (UKCSI), satisfaction with customer service is at its lowest in nearly a decade. Sectors like utilities, transport, insurance, and service have all seen ...