Cumbria Tourism is encouraging visitor economy businesses to strengthen customer service standards by taking up its Welcome to Excellence ...

Good customer service training equals happy clients and repeat business. It could be magic. For any business, the case for customer service training is obvious: good customer relations help generate ...

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...

Waitrose is rolling out new customer service training for store workers as it looks to “raise the bar” of its in-store experience and the level of service provided in its supermarkets. The programme – ...

Starting a customer service training business will allow you to teach valuable skills, and help companies and employees reach their potential. Customer service is the backbone of every business, but ...

The London Eye is aiming to reduce its staff absence rate by 20 per cent through the introduction of a customer-service training course. Personnel Today articles are written by an expert team of award ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

When you’re tasked with training your newest employees in customer service, what are the fundamental customer service principles you need to convey? There may not be a one-size-fits-all answer here, ...