Mention customer service and most people conjure up an image of “that place you call when you have a problem.” For decades, that’s exactly what customer service has been for most companies—a function ...

The multichannel digital age and the siloed nature of organisations are hindering brands and companies from calculating one of the key measures of success – the lifetime value of a customer. Customer ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer lifetime value (CLV) is a business metric used to ...

Broadband customers have reported year-on-year improvements in customer service, value for money and service speeds, according to a survey of almost 20,000 consumers by Uswitch.com, the comparison and ...

In the 2024 customer satisfaction surveys, SATO’s Net Promoter Score (NPS) for the experience during living rose from 23 to 27, while the NPS measuring various customer service situations increased ...

The networks have been rated according to their customer service, value for money and the incentives offered EE and Vodafone have been voted the two WORST mobile phone providers in an annual customer ...