As a nationwide leader in fleet maintenance, Amerit Fleet Solutions is trusted by top fleets and recognized for its extensive expertise. With over 2,000 technicians at 1,400+ locations, Amerit ...

Managing director Martin King talks to Property Week about reform, technology and how a customer-focused ethos is supporting its evolution. How does FirstPort see its role in driving positive change ...

GfK is a Business Reporter client. In today’s challenging and competitive world, driving improved business performance means guaranteeing an excellent customer experience at every touchpoint. At GfK, ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

At a recent event, delegates were asked how often they undertook customer insight initiatives, whether for new proposition development, customer satisfaction tracking or market trends. A shocking ...

Forbes contributors publish independent expert analyses and insights. I write about leadership and performance management. Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who ...

Many companies have made a conscious effort to understand the voice of the customer on a deeper level. But how does your company become truly “customer centric” in practice? ‘Customer centricity’ – ...

You would struggle to find a company that doesn’t talk about customer focus, backed up with boasts about how much attention it pays to its clients. But how many companies pay any attention to ...

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...