First Direct has retained top spot in a customer satisfaction poll of current account providers while Barclays languishes in bottom place for the first time. Santander, Nationwide, the Co-operative ...

Which company offers the best customer service in Britain? The answer is no longer First Direct, according to an influential survey. The bank has been bumped off the top spot of the wide-reaching KPMG ...

Chris Pitt is an example of a marketer who has made it to the dizzy heights of CEO. The former head of marketing took on the top job at First Direct in 2020 after four years at its parent company, ...

First Direct has retained top spot in a customer satisfaction poll of current account providers while Barclays languishes in bottom place for the first time. Santander, Nationwide, the Co-operative ...

The concept, created by JWT Cheetham Bell, looks at First Direct’s customer’s impressions of the bank and uses pin art to illustrate the bank’s commitment to customer service and satisfaction. The ...

As a consumer bank, First Direct's marketing activity centres upon customer recruitment to the current account. Above-the-line media (TV, Online, Press) account for a little over half of all ...

The UK's six largest energy companies are among the worst offenders for poor customer service, according to an annual survey by consumer group Which? All of the companies ranked in the bottom fifth of ...

First Direct has laid out the steps needed to cash in on their £175 free cash offer for new customers. If you're thinking of switching banks, they are currently offering a payment for those who move ...

It’s “a brilliant bank, but it’s too small”. So says Chris Pitt, who took over as chief executive of First Direct in September 2020 and is now grappling with the goal of doubling its 1.5 million ...

We've combined expert analysis with customer reviews to help you decide whether you should get a mortgage with First Direct Sam covers personal finance topics, from the best savings rates to the ...