Conversational AI is how artificial intelligence will impact the communications industry most. Conversational AI refers to the use of messaging applications, speech-enabled assistants, intelligent ...
Some years ago, New York Times foreign affairs columnist Thomas Freidman wrote a book titled, “The World is Flat,” in which he analyzed how a number of factors influenced world globalization, creating ...
Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and ...
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