The latest research from HFS looks at how enterprises and service providers are coping with the paradigm shift caused by Covid-19; asking the questions of what is actually going on and how is this ...

In the news release, Agentic AI is accelerating the evolution of ServiceNow services models, issued 11-Dec-2025 by HFS Research over PR Newswire, we are advised by the company that changes have been ...

We like Phil Fersht and the HfS Research team. Scrappy, snarky but respected for building a powerful desk research-based vision, the company has bit the proverbial bullet and exited the 2x2 grid ...

BOSTON, July 1, 2025 /PRNewswire/ -- HFS Research today announced the formation of its Global Advisory Board, assembling eight of the most influential leaders in enterprise technology, consulting, ...

New research reveals only 15% of consumer goods companies successfully scale AI, but those firms—the "15% Club"—achieve significant ROI by prioritizing governance, agile funding, and business-driven ...

Hitachi Digital Services, the global systems integrator powering mission-critical platforms, today announced that it has been named a Market Leader in HFS Research’s globally-focused HFS Horizons: ...

HFS Research cites Genpact's AI-driven supply chain innovation, well-established as-a-service operating model, and measurable financial impact NEW YORK, Dec. 4, 2025 /PRNewswire/ -- Genpact (NYSE: G), ...

A new report on Latin America IT outsourcing affirms what many providers and buyers have been telling us for the past year or so: The region should be part of your global sourcing strategy. “How Latin ...

You’d be forgiven for thinking that your job will soon be lost to a robot, if you believe the techno-pessimistic hype about automation. World-renowned research companies like Gartner seem quick to ...

Software automation veteran Francis Carden has joined analyst firm HFS Research as Chief Technology Evangelist. Carden (pictured) brings four decades of experience from software automation roles, ...