A new digital personal assistant will help the telecoms firm to cut costs in its customer services operation TELECOMS firm O2 is planning to cut costs in its customer services operation by replacing ...

IF you’re an O2 customer who is affected by an internet, call or mobile outage, we explain how to check your service status. O2 users say they have been experiencing problems with the service on ...

O2 is shutting down its pay-as-you-go data only SIM services. These SIMs allow you to connect to the internet with mobile data when you don’t have WiFi. The service provides a data allowance and a ...

O2 has restored its network after customers were unable to access 4G and data services for hours on Thursday. Furious customers said they were unable to connect to the internet without a wi-fi ...

Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service. While Virgin Media O2 and EE attract the greatest number of complants for ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...