Did you know that 65% of a company’s sales are found to come from returning customers? And, also, that increasing customer retention rates by as little as 5% was shown to increase profits from 25% to ...

CPD: Where are the best places to find professional development opportunities for counsellors? With a passion for creating high education and careers curriculum, here are the top five things I have ...

Mentoring programmes can be essential for staff development, but they won’t work if you don’t get the fundamentals right Pam Dyson MA, FCCA, CPFA, FMAAT, CMgr, FCMI knows how valuable a good mentoring ...

A great employee referral program doesn’t start with flashy bonuses—it starts with culture. If people love where they work and believe in what their company stands for, they’ll naturally want to bring ...