Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

Predict Future Performance: As mentioned, how you acted in the past is often the best clue to how you’ll act in the future.

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Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Forbes contributors publish independent expert analyses and insights. Caroline Castrillon covers career, entrepreneurship and women at work. When the hiring manager asks, "So, do you have any ...

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