The use of knowledge management systems (KMS) is gaining traction among enterprises, especially when it comes to customer service and human resource management. Still, not many regard KMS as an ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

So many organisations have caught on to the knowledge-sharing buzz, in fact, that statistics estimate that up to 80 percent of Fortune 500 companies are looking into a knowledge management initiative.