As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

New self-service platform slashes time spent on staying informed while ensuring compliance and return on investment. Developed with lawyers and their information teams in mind, MyVable consolidates ...

Bloomfire, a pioneer in the knowledge management platform industry, has acquired Seva, Inc., a dynamic customer support SaaS company, in a strategic move to bolster its capabilities and expand its ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. Information can be both a blessing and a curse. While access to ...

RightAnswers is transforming the way complex enterprises handle customer support and technical troubleshooting. Designed to seamlessly integrate into existing technology ecosystems, RightAnswers’ KCS ...

Data is knowledge. However, many data channels are morphing into new structures, with some being driven by new approaches to data storage, data management and data retrieval. We still live in a world ...

Today's seemingly unlimited amount of information - online news, social media, daily emails and a lot of other open data and shared information - makes knowledge management applications a must-have ...

WHO really benefits from expos such as agricultural shows, trade fairs, food festivals, cooking competitions and several other bandwagons? How do those who benefit do so? Without clear methods for ...