Knowledge workers are an integral part of the UK economy, driving growth and prosperity in the years to come. Yet work is undergoing a fundamental shift as new ways of working – and new age ...

A McKinsey & Company study from May 2014 found that the average interaction worker spends an estimated 28% of the workweek managing email and nearly 20% looking for internal information or tracking ...

Forbes contributors publish independent expert analyses and insights. John Sviokla covers GenAI/AI's impact on commerce and society. Three quarters of knowledge workers are using generative AI, and 46 ...

Technology has long had an impact on blue-collar workers, automating many manufacturing jobs. Now, with the advent of ChatGPT and generative AI, knowledge workers are anxious about the future of their ...

If you've ever shared an idea only to hear it repeated by someone else or had someone take credit for your work, David Zweig knows exactly what you're talking about. The University of Toronto ...

When knowledge workers are treated like machines, memory becomes fragmented—and insight gets lost in the shuffle. Unsplash+ Did you know you’re part of a vast cognitive experiment? One that tests the ...

THE great management guru Peter Drucker believed that the biggest management challenge of the 21st century is improving the productivity of knowledge workers. “Workers by brain” are relentlessly ...

Explore P.F. Drucker’s management theory: decentralized leadership, management by objectives, knowledge worker and more foundational concepts.

Retaining knowledge when key workers retire could provide the competitive advantage employers need as they struggle to attract and retain talent. Ian Symes from Right Management explains. A recent ...

David Zweig is a Professor of Organizational Behaviour and Human Resource Management and past Chair of the Department of Management at the University of Toronto Scarborough (2011–2020). He holds a ...