For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...

Visitors to the Harold B. Lee Library at Brigham Young University may have noticed the recent appearance of the color red as student employees promote the value of reference desks with the slogan ...

One year ago, columnist Brian Kenney wrote a piece for PW titled “Where Reference Fits in the Modern Library.” The column addressed his frustration with the gulf between reference work as he ...

At the University of California at Merced’s library, there is no reference desk and there never has been. The way reference services are delivered there would intrigue some and disturb others. At the ...