Companies do customer service research to measure the customer's satisfaction level with the customer service department. Customer service performance can be measured by observation, personal ...

A businesses need to ensure that its sales process focuses on keeping customers happy at each stage. The sales process may include: Every member of sales staff should know all the features and ...

This article examines the issue of serving by electronic means under the Hague Convention, including whether email service is permitted in countries that have specifically invoked their right under ...