4.2 times more likely to buy again 5.6 times more likely to forgive a company after a mistake, and 7.2 times more likely to try a new offering compared with detractors (unhappy customers). Adobe also ...
Using results from a recent project, this paper demonstrates how Huawei’s SmartCare CEM solution can drive your NPS (Net Promoter Score) improvement program. The key factors which influence NPS can be ...
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