RG Newport named top performer by Enterprise Rent-A-Car for world-class customer service, achieving high NPS for repair ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Consider employee benefits to keep your employees feeling seen, heard, and most ...

Experts believe NPS offers a disciplined, low-cost framework for long-term retirement savings. It helps you rebalance between ...

Net PromoterⓇ Scores have been causing waves since they first emerged in 2003. In a now-famous piece for the Harvard Business Review, Fred Reichheld caused the first ripples by claiming his simple ...

The Net Promoter Score (NPS) is widely used, generally as a word-of-mouth indicator or as a proxy for customer satisfaction. Thousands of businesses and brands use the metric (Colvin, 2020), aided by ...

Using results from a recent project, this paper demonstrates how Huawei’s SmartCare CEM solution can drive your NPS (Net Promoter Score) improvement program. The key factors which influence NPS can be ...

If you've ever encountered a pop-up that asks you how likely you are to recommend a company or the products it sells, the survey is likely looking for you to contribute to its Net Promoter Score, or ...

Speedy Freight, with its offices across London and the South, has achieved an impressive net promoter score of 85.