In addition to continuing responsibility for marketing, brand and communications strategy, Cowdry and her team will take on oversight for the commercial performance of its consumer products. Previous ...

10:38, Thu, Jan 30, 2025 Updated: 10:39, Thu, Jan 30, 2025 O2 customers are being warned that the network is axing a key service from this Friday. The major mobile network has confirmed that its ...

A new digital personal assistant will help the telecoms firm to cut costs in its customer services operation TELECOMS firm O2 is planning to cut costs in its customer services operation by replacing ...

O2 is discontinuing its pay-as-you-go data SIMs for existing customers today. These SIMs are typically used in tablets or any device where you don't need to make calls and texts. The PAYG option from ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

If you are a customer of UK mobile network O2, there’s a change coming this week that could majorly affect how you access the best perks the firm has to offer. Aside from getting access to nationwide ...

Yesterday, O2 sent some of the best customer service tweets I’ve seen for a while, replying back in slang to a complaint. This isn’t the first time that O2 has outdone itself on social media: when the ...

O2 is shutting down its pay-as-you-go data only SIM services. These SIMs allow you to connect to the internet with mobile data when you don’t have WiFi. The service provides a data allowance and a ...

MOBILE firm O2 has confirmed that it is axing a popular service used by thousands of its customers tomorrow. It is discontinuing its ‘Pay-as-you-Go” SIM cards for iPads on January 31. Please provide a ...

Mobile network O2 has announced the axing of its pay-as-you-go data-only SIM services, which will take effect on January 31. These SIMs enabled users to purchase internet data for use within a ...

A MOBILE phone provider has apologised to a woman for taking monthly payments for a simcard card, despite cancelling the offer within weeks of issuing it to her. Debbie Smith from Willington, County ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...