As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

-- Virgin Media O2 has set up a new UK team of over 500 highly skilled customer service agents dedicated to resolving the most complicated and sensitive issues, including bereavements, complex ...

A new digital personal assistant will help the telecoms firm to cut costs in its customer services operation TELECOMS firm O2 is planning to cut costs in its customer services operation by replacing ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

O2 is axing its pay-as-you-go data only mobile SIM services from Friday, January 31. Customers must use remaining data or apply for a refund before the shutdown and there are options to switch to pay ...