My last column, Airlines Transitioning from Merchandisers to Retailers, lead a few executives to ask the following question. Can a global full service airline become an innovator in marketing while ...

In my last column, I tried to answer the question raised by some airline executives: Can an airline achieve operational excellence and marketing innovation at the same time? Airlines now have access ...

According to the Process Excellence Network, 2025 will see a laser focus on operational excellence as a pillar of survival and competitiveness. Optimized process flows — the right people, following ...

A common model used to describe the transition that takes place anytime someone learns and applies a new skill is the four stages of competence. If you’re unfamiliar with the model, I’ll describe it ...

For the power and utility sector, operational excellence allows every member of a plant to visualize how workflows operate to produce optimal output. Doing so enables all personnel to identify issues ...

Following part one in this two-part series about operational excellence (OpEx) in the power industry, Hexagon discusses the value of setting milestones to help reach OpEx goals. In addition, the ...

Operational excellence is how organisations deliver the highest levels of service; this course will give you an understanding of key operations management concepts that underpin operational excellence ...

Improving performance at an active pharmaceutical ingredient manufacturing plant involves an integrated approach that incorporates methods for optimizing total production management, quality control ...

The biggest factor impacting the customer experience isn't the front-line employees or the last touch customer-facing applications — it's the operational systems buried a few layers down in the ...