Telecommunications company Optus announced its policy for customers experiencing vulnerability, which introduces a support team and specialist care who can help if a customer is impacted by domestic ...

The entire Optus team is dedicated to ensuring we are here for all our customers – to keep us connected and to offer our support.” “We understand how much everyone is relying on our critical ...

Optus customers have been shocked after having other people’s personal details sent to them by telco workers after they reached out for help. The telco’s online chat feature has been overloaded with ...

Network users in Sydney, Melbourne and Tasmania have been unable to make or receive calls across networks. Outraged customers took to social media to share their frustrations. 'My phone suddenly can't ...

Singtel-owned Optus has signed a deal with global customer service desk [24]7, which will provide Optus customers live support, seven days a week, via a click-to-chat app. Optus uses the [24]7 Assist ...

A man claims Optus sent him another customer's phone numbers and bills through its help chat in the latest scandal to hit the telecommunications giant. Up to 10million Australians are at risk of ...

Optus has seen an outpouring of support from social media users in the hours since it was forced to remove Arabic language ads from one of its stores. The telco removed the advertisements from its ...

A national identity and cyber support charity say they are enduring the "toughest" period in the organisation's history following the Optus data breach. IDCARE says it fielded a months' worth of calls ...

Despite the strong words used against government amendments to key National Broadband Network legislation last week, Optus has now welcomed the passage of the legislation through the Senate. Last week ...

Optus has threatened to withdraw support for the Federal Government's National Broadband Network legislation unless further amendments over level playing field provisions are made this week, CEO Paul ...

The telco’s online chat feature has been overloaded with concerned customers trying to figure out if their personal data was compromised in the cyber attack. Customers have been left horrified after ...