Today, customers have more opportunities than ever to interact with a brand. Gone are the days when a phone call was the only way to connect. Now we have chatbots, intelligent virtual assistants, ...

To support the successful long-term adoption of a digital experience platform, your change management strategy needs to address a few key areas. While launching a new website can be a big deal, ...

In the dynamic landscape of organizational change, I see the concept of polarity emerging as a powerful tool for senior leadership teams (SLTs) who grapple with the intricate challenges posed by ...

Change Strategist & Managing Partner at NSP & Co. I'm passionate about sharing change management strategies for our evolving business world. Organizations today are navigating a sea of unprecedented ...

University organizational change happens every day, but is it effective? Source: Nikolayhg/Pixabay Organizations—hospitals, schools, banks—all undergo change. Those changes may be as simple as the use ...

Arthur Ashe at the Wimbledon Lawn Tennis Championship in London in 1975.. Photo: Tony Duffy/Allsport via Getty Images Remember when the term “new normal” rose to prominence at the height of the ...

When I tell people I studied organizational psychology, they pause and ask, “What is that, exactly?” It’s a fair question. Organizational psychology isn’t something most people hear about unless ...

In Person Held at the Gleacher Center, 450 N. Cityfront Plaza Drive, Chicago, IL 60611. Gleacher Center, Chicago Investment Fee (in USD) Investment includes tuition and course materials, along with ...

Change, be it minor or significant, resonates throughout organizations. Ineffectively managed change can wreak havoc on business operations, leading to costly setbacks. Successful change management ...

High-performing leaders understand the importance of implementing smart business strategies to drive sustainable growth. The right business strategy aligns a company’s objectives with the needs of its ...