Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

Phone interviews are often the first step in the hiring process, serving as a gateway to more in-depth discussions. They allow employers to screen candidates efficiently while giving applicants a ...

In today’s competitive job market, standing out is more important than ever. Phone interviews and Zoom calls are often the first steps in the hiring process, providing candidates and employers a ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. If you’ve landed an interview and it will be conducted ...