Around 5% patients deemed at risk of script errors in primary care receive an inappropriate prescription and 12% have no record of monitoring within the recommended time period, a UK study suggests.

How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

General practices where nurses and doctors prescribe fewer antibiotics – in line with national policy – are viewed less satisfactorily by patients than others, according to a UK study. Subscribe today ...

Every routine interaction between staff and patients contributes to the quality of the patient experience, for better or worse. Well-written and properly used, scripts can guide team members as they ...