Around 5% patients deemed at risk of script errors in primary care receive an inappropriate prescription and 12% have no record of monitoring within the recommended time period, a UK study suggests.

How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

Every routine interaction between staff and patients contributes to the quality of the patient experience, for better or worse. Well-written and properly used, scripts can guide team members as they ...