Depending on the game, even just a few moments of down-time can spell a huge loss in revenue for a studio. And since every game – even those originally based on an off-the-shelf package – is uniquely ...

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

Customer service is undergoing a rapid transformation, driven by evolving customer expectations and technological advancements. While AI and automation have been hailed as game-changers, the full ...

The race to adopt AI in customer service is on – A recent survey found that 56% of businesses are pursuing AI to improve and perfect business ops and 63% of retail organizations are already leveraging ...

Customer experience (CX) is the competitive landscape of the modern business world. Businesses that prioritise a seamless and personalised customer journey are more likely to win customer loyalty and ...

At the end of the day, the customer experience is about how well a product works. Engineers shape those impressions daily.

On factory floors and in production facilities across America, manufacturing leaders face relentless pressure to increase output while reducing costs. When quality issues, equipment failures, or ...