I first started writing about the benefits of a more proactive approach to customer service and experience back in 2013. It seemed to me that the benefits were clear: delivered well a more proactive ...

There have been large changes in the way software is built and sold over the last decade. Today, it is much easier to build software than it was in the 1990s. However, there is far more competition, ...

Proactive customer support is all about identifying and resolving customer issues before they turn into bigger problems. Customer service experiences rarely delight us. Most of us can detail an ...

Who’s going to make the first move? That’s the ultimate difference between reactive and proactive care for Internet Service Providers (ISP). With reactive care, you show the customer that you can act ...

In the age of connected consumers, we're all too familiar with the sounds our devices make and keenly aware of when those devices cease to make noise, or when we hear the unfamiliar sounds that let us ...

This looming turnover wave signals a critical need for organizations to dig deeper. Beyond traditional perks, it's time to address the emotional and psychological factors driving disengagement.

Enterprise systems like servers and networking equipment have long had advanced support options. Vendors provide proactive and predictive maintenance that attempts to detect and correct issues before ...

ENGLEWOOD CLIFFS, N.J., Nov. 18, 2019 /PRNewswire/ -- LG Electronics USA is introducing an industry-first portfolio of personalized customer support innovations for its smart home appliances and home ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Premium Support is built on the success of Dell's enterprise-grade ProSupport and ProSupport Plus ...